SydWest Multicultural Services

SydWest Multicultural Services is a leading community organisation helping and empowering people of all cultures in Greater Western Sydney.

We assist people who are vulnerable and most in need — such as youth and children, seniors, people with disabilities and humanitarian entrants — with our diverse programs, ranging from aged care and disability services to case management for new arrivals, information sessions and support groups.

We have passionate, fully qualified and experienced bilingual and bicultural staff, sensitive to the languages and cultures of the communities we represent.

With locations in Blacktown, Mt Druitt and Penrith, we cover all matters of cultural diversity in the region.

Over the past 30 years, we have assisted and empowered thousands of newly arrived refugees, humanitarian entrants and people from non-English speaking backgrounds to settle into Australian society and we have contributed to building the social capacity of communities in Western Sydney.

Target group

We target refugees and humanitarian entrants who have been in Australia for less than five years and are dealing with priority issues of settlement. We support our clients to enhance their knowledge and ability to access and navigate mainstream services and become independent.

Eligible clients include refugees, humanitarian entrants and newly arrived families in Blacktown and outer Western Sydney.


SydWest Multicultural Services’ Community Engagement Settlement programs include:

  • Casework, including complex case management support. Casework and community development activities are run in Mt Druitt, Blacktown, Penrith and St Marys.
  • Information sessions and community education to help people with their settlement issues, including the Australian legal system, policing, family harmony, education and more.
  • Referrals to mainstream services.
  • Multicultural Support Groups that assist new entrants to engage in community life, build personal skills and capacity and secure life opportunities within their new homeland.
  • Learner Driver Mentoring Program.
  • Domestic Violence Project Officer.
  • Employment Project Officer.
  • Home Work Help for children.
  • Study Centres for teens.
  • Sports programs.
  • School holiday programs.
  • A range of community development initiatives to address identified community needs.

Other services include:

  • Homelessness Program (in partnership with Mission Australia funded by FACS NSW) to help people from non-English speaking backgrounds who are experiencing difficulties accessing private, government or community housing in the Blacktown Local Government Area.
  • Families Early Intervention Family Support Program: Funded by NSW FACS. This program provides a range of strategies to support vulnerable families with children aged 0-8 years living in the Blacktown and Hills LGAs. The program offers playgroups, women’s support groups, development activities and casework services.
  • Bring Your Bills Day at Blacktown. Once a month, the NSW Energy and Water Ombudsman is available to discuss and work through any issues people may have with their electricity, gas and water bills.
  • Tax return assistance provided by the ATO’s Tax Help Program.
  • Legal aid and migration issues. Legal Aid NSW’s Immigration Service provides free legal advice, assistance and representation about refugee law and other immigration matters.
  • General civil law advice. Legal Aid NSW’s Civil Law Outreach solicitors give free independent advice to clients with problems like fines, discrimination, housing, work issues, car accidents, social security, complaints about government agencies, victim’s compensation and debt.
  • Yellow Door Program: in partnership with Mission Australia and funded by DSS, this is a wellbeing program to provide early intervention to refugee and humanitarian entrant families. The program aims to identify families with children that may have a number of stressors present in their lives that can have a negative impact on mental health. The program support families and enables access to essential services and programs.
  • Youth on Track: A partnership with Mission Australia and funded by NSW Department of Justice. This program works with young people who may be at risk of long term engagement with the justice system. The program provides intensive support for the young person and their families.
  • Road Safety workshops: Funded by Transport NSW RMS. This program provides workshops to CALD communities with the aim of decreasing road fatalities and injuries. Three workshops are being delivered, targeting senior citizens, families with babies and children in child restraints, and families teaching teen learner drivers. The program services Blacktown, Hills, Penrith and Hawkesbury LGAs.
  • Youth in Transition Support Program: In partnership with CMRC and funded by DSS: This program supports refugee and humanitarian youth, along with other vulnerable CALD youth to engage in activities that seek to enhance their capacity within education, training and employment systems.
  • Going Viral Program: Funded by Hepatitis C Going Viral NSW. This program engages with CALD youth and will develop an education resource for teens on the subject of Hepatitis C.
  • Investing in Women: Funded by NSW Department of Women: A program to support CALD women to establish a small business venture.
  • Access to Tenancy Initiative: Innovation funding by SSI: A project that seeks to build evidence and best practice on engaging with Real Estate agent sin the Penrith LGA and increasing access to private tenancies for refugee residents.

Aged Care Services

  • SydWest Multicultural Services provides quality Aged Care Services to assist people from culturally and linguistically diverse backgrounds to live independently in their homes and in the community for as long as possible.
  • Our assistance can include case management, care coordination and facilitation, personal care, domestic assistance, meal preparation and diet, continence management, mobility, social support, respite and other support services to meet the needs of seniors, their families and carers.

Disability Services

  • SydWest Multicultural Services is a registered NDIS provider that delivers quality support to people with disabilities, their families and their carers.
  • We assist people to understand and navigate the National Disability Insurance Scheme to ensure they have control and choice over the support they receive.


SydWest Multicultural Services
Business hours: Monday – Friday 9am to 4.30pm
Head office address: Level 2,125 Main Street Blacktown NSW 2148
Postal address: PO Box 869 Blacktown NSW 2148
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: (02) 9621 6633

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