The NSW Settlement Partnership

The NSW Settlement Partnership (NSP) is a consortium of community organisations, led by Settlement Services International, delivering settlement services in agreed areas of NSW under the Department of Home Affairs’ Settlement Engagement and Transition Support (SETS) program.

The NSP represents a unique and innovative settlement services model and provides an opportunity for organisations with a long and proud history in service delivery to migrants, refugees and humanitarian entrants to work collaboratively to address the aim and objectives of SETS.

The consortium comprises 21 organisations, including SSI and its 11-member Migrant Resource Centres and multicultural services, as well as nine community organisations located around the state.

Using the partners’ grassroots experience in their local communities, the NSP’s high-quality, integrated services support self-reliance, and equitable participation in Australian society and, as a consequence, promote social cohesion and productive diversity within the Australian community.

Download NSP 2020 Key Impacts

Download NSW Settlement Partnership In Focus

Settlement Engagement and Transition Support program

The Settlement Engagement and Transition Support (SETS) program aims to equip and empower humanitarian entrants, other eligible permanent migrants and their communities to address their settlement needs, in order to improve social participation, economic well-being, independence, personal well-being and community connectedness.

The SETS program fills an important gap in the post-arrival period for eligible clients who do not have family and other community support to rely on. The program is complementary to the Humanitarian Settlement Program (HSP) and other Commonwealth support to humanitarian entrants and other vulnerable migrants.

SETS seeks to provide effective early intervention that contributes to clients achieving full participation in society as soon as possible. It includes:

  • SETS – Client Services, providing clients with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. Services are delivered in accordance with a needs-based approach. Typically client needs align with the nine priority areas identified in the National Settlement Framework. Client Services has a key role in facilitating the acquisition of English language skills, supporting engagement with education and training and building employment readiness with services complementing other settlement and mainstream services.
  • SETS – Community Capacity Building helps new and emerging community groups and organisations support their specific communities towards collectively increasing the social participation, and economic and personal well-being of community members, to ensure that positive settlement outcomes are sustained in the long term.

Support may include the development of leadership and governance skills, linkages to the broader community, interaction with government and local stakeholders, and access to resources and facilities.



The NSW Settlement Partnership is supported by
the Department of Social Services.

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